Frames and Springs – Limited Lifetime Warranty
-Frame is covered against manufacture defects and workmanship only. Although Happy Trampoline products are fully galvanized, Happy Trampoline does not warranty against rust or corrosion, as we cannot control various weather conditions. Some areas may have higher air salt content, higher humidity, heavier rain and heavier snow. It is the customers responsibility to sand and paint the rusted part with rust-resistant paint, and/or perform regular maintenance to prolong the life of their trampoline. Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer.
-Spring warranty is against manufactured defects and breakage only. Spring rust, corrosion and normal wear and tear isn’t covered under warranty, as we cannot control the climate and weather conditions in some areas. Some areas may have higher air salt content, higher humidity, heavier rain and heavier snow. It is the customers responsibility to perform regular maintenance to prolong the life of their trampoline. Springs stretching isn’t covered under the warranty, as we cannot control the weight on the trampoline. Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer.
Definition of Limited Lifetime Warranty:
We will repair or replace the defective part ONCE during the lifetime of the trampoline. After the part is repaired or replaced, that part will no longer be under warranty. Repairing or replacing the part will be at the discretion of the manufacturer. Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer.
Jumping Mat Warranty – 2 Years Prorated Warranty
Jumping mat pro-rated warranty is covered against manufacture defects only.
Due to the large size of the mat being folded heavily during the shipping process, it is impossible to have a perfect unblemished mat. Creases, scuffs, loose thread blemishes, minor thread separations can occur. In the event of this issue, we can offer a free mat kit to patch the affected area if it’s less than 2 inches. Your warranty is still covered under these circumstances should it fail in the future. We will not replace the mat for these minor imperfections.
Net Enclosure Warranty – 2 Years Prorated Warranty
Net enclosure pro-rated warranty is covered against manufacture defects only.
Spring/Frame Pad – 2 Years Prorated Warranty
Spring/frame pad pro-rated warranty is covered against manufacture defects only. -We do not cover against fading, as products left outside against outside elements can and will fade. We suggest customers to treat spring pads with 303 Aerospace Protect to extend the life of the product.
What We Don’t Cover
Happy Trampoline warranty its product against manufacture defects only and not against normal wear and tear. All components of Happy Trampoline trampolines are warranted separately to ensure you get the best value from your purchase. Our warranty does not cover but not limited to damages or failure caused by abuse, misuse, and normal wear and tear, commercial and abnormal usage, natural acts of nature, such as earthquakes, wind conditions, hurricanes, tornados, thunder, rain, fire, excessive heat and cold conditions and/or sun damage. Happy Trampoline doesn’t warranty against fading and/or discoloration of logos, paint and/or pad, mat, net or any/all parts of the trampoline. Happy Trampoline does not cover against noises produced by trampoline, as moving parts can squeak or produce noise.
-Third party purchases are not covered by Happy Trampoline.
-Warranty only applies to original purchaser.
-We do not pay for shipping charges on warranty parts. Customer is to pay for all shipping charges, to and from.
-We are not responsible for any labor charges or damages that may occur during the installation process.
-We do not cover against trampoline related injuries.
-We do not cover against paint smears and/or blemishes to mats, frames, springs pads and nets. They are not considered manufacturer defects, as they do not affect the performance or quality of the trampoline. We do not cover against fading, as products left outside against outside elements can and will fade. We suggest customers to treat spring pads with UV outdoor protectant to prolong the life expectancy. We do not warranty against rust, as we cannot control the type of environment or condition the trampoline is put under.
Excessive paint smears and blemishes may be cleaned off with soap and water. -Warranty's are not transferable
Purchaser must inspect for completed parts within first 7 calendar days of receipt of product. After 7th day, any missing part(s) replacement will be at the cost of the purchaser. All shipping charges to and from the dealer are the responsibility of the purchaser.
Please email any warranty issues to HAPPY TRAMPOLINE at warranty@HappyTrampoline.com, by completing the information provided below.
Source of purchase:
-third party company
-Invoice / purchase order # (please include order number on subject line of email)
-Name on purchase order
-Nature of defect: (explain the type of defective item and how was it defective. Best to upload pictures of defective unit to better assist you)
-Date of purchase
-Description of item purchase
-Contact information: Name, phone #, address and email