Shipping & Returns
Canceled order or address errors:
Your order will process by 12PM if placed before 12PM . If placed after 12PM , it will process by 12PM the next day (following Monday for weekend orders). We ship from California , so depending on where you live, shipments could take as long as 8 business days. Shipment time is based on what UPS and FedEx or other 3 rd party carrier tells us. If you need an order sooner, please email us BEFORE you place the order and we can quote you a price. Order cancellations will fall into one of two categories:
If you wish to cancel the order, you must email us at firstname.lastname@example.org Monday - Friday 9am- 5pm PST (See Form at bottom of page).
If the order has been shipped, the customer is responsible for shipping the package(s) back to Happy Trampoline.
For further assistance please send e-mail to email@example.com or scroll down at the bottom of this page for the form.
To arrange a return, customer must obtain a Return Merchandise Authorization (RMA) number from a customer service representative via email within the guarantee return period for the products at firstname.lastname@example.org. See return procedure below. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 25% restocking fee may be applied to all returns unless the product is defective/damaged or was shipped in error. NOTE: Refunds will not be given until products have been returned and inspected by our warehouse.
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange. Customer shall be responsible for any return shipping costs, unless the reason for the return is that the product was defective/damaged or our error in shipping.
A 25% restocking fee will be applied to all returns for refund unless the product is defective/damaged or was shipped in error. Shipping charges are non-refundable if the return is the result of your error.
To arrange a return, customer must obtain a Return Merchandise Authorization (RMA) number from a customer service representative within the guarantee return period for the products at email@example.com.
Please be ready to answer the following:
- Original sales order number
- Date of Receipt by customer (will be verified with shipping entity)
- Reason for return
- Updated contact information, e.g. phone number, e-mail address
RMA returns without prior authorization or a RMA number will not be accepted. All RMA numbers should be clearly displayed on the outside of the box(es) itself.
Customer is solely responsible for shipping any returned products to Happy Trampoline. Customer agrees to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer also agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. Happy Trampoline will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches, dents or excessive wear. Please allow up to 10 business days to process your returns.
See length of time products are warranted against defects and more detailed warranty information on the warranty page located on tab above.
If your trampoline ever needs warranty work, please contact our Customer Service Department at firstname.lastname@example.org. Any warranty work requires you to provide us with a copy of a proof of purchase.
Proof of purchase includes:
- Your sales receipt. (Keep the original with your warranty papers)
- A canceled check.
- A credit card statement.
Under the terms of the warranty, you must return the part to us for inspection. An exception is made for pieces of the trampoline's frame; then you may send us a picture of the frame parts. Please note that under the terms of the warranty, you are responsible for paying shipping costs both ways.
Happy Trampoline does not share our customer information to third parties or business affiliates.